The Reception and Administration Assistant is the first point of contact with all telephone callers and visitors to CityLife Community Care (CLCC) during office hours. They will ensure that all telephone callers and visitors are directed to the appropriate staff member in a pleasant, warm and efficient manner.
To be successful in this role you will be familiar with church culture and have excellent people skills. You will have attention to detail and be good at adapting to extremely busy or quiet periods.
This is an onsite role at CityLife Community Care in Knox at 1248 High Street Road Wantirna South, 3152
Key responsibilities include but are not limited to:- Answer and screen in-coming phone calls and emails.
- Attend to CLCC clients upon their arrival at the centre in a timely and friendly manner.
- Ensure that all phone calls are managed in a timely manner and transferred to the appropriate team member.
- Ensure the accurate management of client appointments within Client Management System.
- Assist counselling and psychology practitioners and specialists with basic administration support i.e. taking calls, making referrals for appointments/Client management system (CMS).
- Provide administrative support to welfare, counselling and community support teams as approved by supervisor. When major events are scheduled throughout the year additional administration support may be required.
- Provide support to Community Support staff with appointment management and Food Briefs where necessary.
The successful candidate will have:- Previous reception/administration experience
- Proficient with use of Microsoft Word and Excel
- Previous experience with Client Management Systems
- Understanding of the church or faith-based context
- Experience in working with people from diverse backgrounds.
- Problem solving
- Organisational skills
- Verbal & written communication skills
If you have a passion to be part of our community outreach ministry, have a warm and friendly nature, and flexible attitude then we would love to hear from you.
Please review the Position Description and forward your resume and cover letter to Justine Fung at employment@citylife.church
Applications close 3 June 2025. Interviews may commence prior to the closing date and an appointment may be made prior to the closing date if a suitable applicant is found.
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